SHIPPING & RETURNS
Shipping Policy
We take great care when packaging and shipping your purchase (and check each item to ensure it is in great condition before we package it) to ensure it arrives undamaged and on time. To care for our environment where possible we recycle packaging so your item may be packaged in clean, good quality, pre-used bubble wrap / cardboard or courier bags. We hope you agree that while it maybe doesn't look as fancy, it is caring for our environment.
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Our standard shipping is via NZ Post.
Flat rate of $20.00 NZ-wide (almost all pieces).
Flat rate of $5.00 NZ-wide (jewellery only).
Oversized items will be stated and shipping rate shown separately.
International shipping - price on request only.
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Please note that some items may incur a customs duty in your country and we are not able to predict or be held liable for any unexpected customs charges. If you are concerned about this please check in your customs requirements with your Customs Department.
Return & Exchange Policy
We want to make online shopping as easy and risk free as possible. Therefore, if for any reason you are not happy with your purchase within 14 days of receipt, we can offer a gallery credit on return of the item in its original condition and packaging. Any shipping costs incurred will not be refunded and the cost of returning the goods will be paid by you. We recommend using a trackable or signed-for delivery service such as registered post, as we cannot provide a store-credit until the item has been received.
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We do not offer return and credit for items that have been made to order, or items sold via a major sale program e.g. 30% OFF SALE.
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If you wish to return an item, please email: hello@andreasextonartist.com to advise and arrange how this will be managed.